Refund policy

At The J/S Collective, all products are made to order through our print-on-demand partner. Because each item is custom-produced just for you, we do not accept returns or exchanges for buyer's remorse, incorrect size selection, or change of mind.

Damaged or Defective Items If your item arrives damaged, defective, or with a print error, we will make it right. Please contact us within 30 days of delivery at [your email] with your order number and a clear photo of the issue. We will arrange a replacement or store credit at no additional cost to you.

Wrong Address If an order is returned due to an incorrect address provided at checkout, the customer is responsible for reshipping costs.

Lost Packages If your package is lost in transit, please contact us and we will work with our fulfillment partner to resolve the issue.

We appreciate your support of an independent brand. Every purchase means the world to us! Please feel free to email jmac1962@live.com with any issues you may have.